Privacy Policy
Information We Collect
Automatic Website Data Collection
This website automatically collects personal data to operate the website and power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
Details about your use of this website (e.g. clicks, internal links, pages visited, scrolling, searches, timestamps)
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. Squarespace may also analyze this data in a de-personalized form to protect and improve its platform and services.
Manual Personal Data Collection
You may choose to provide us with additional personal data through:
Forms on this website
Forms on other platforms (such as Calendly or CoachAccountable)
Email communications
Phone conversations
Coaching sessions and assessments
This personal data may include:
Your name, email address, and phone number
Coaching goals
Session notes and progress tracking
Assessment results and feedback
Payment and billing information
How We Use Your Information
We use your personal information to:
Engage with prospective clients and collateral contacts (e.g. parents inquiring about services for adult children)
Provide coaching services and support
Schedule and conduct coaching sessions
Track your progress and maintain coaching records
Communicate with you about your coaching engagement
Send administrative updates and confirmations
Process payments for services
Improve our coaching services
Data Storage and Security
Security Measures
We implement industry-standard security measures to protect your personal information, including:
Password-protected access to all client information systems
Secure cloud storage with access controls
Multi-factor authentication where available
Regular security updates and monitoring
Limited access on a need-to-know basis
Third-Party Service Providers
We may store and process your information using secure, password-protected cloud-based systems, including but not limited to:
CoachAccountable for coaching session management, progress tracking, and client communications
Microsoft OneDrive for secure document storage
Microsoft Outlook for email management and storage
Square for payment processing
These service providers are bound by contractual agreements to protect your information and may only use it to provide services on our behalf.
Information Sharing and Disclosure
What We Don't Do
We do not sell your personal information to any third parties
We do not rent or lease your contact information to other businesses
We do not share your coaching session details, personal information, or assessment results with anyone without your explicit written consent
Limited Sharing
We may share your information only in these specific circumstances:
With service providers who help us deliver coaching services and manage electronic data
When required by law or legal process
To protect our rights, safety, or property
With your explicit consent
Any other circumstances outlined in coaching engagement terms that you may agree to
Email Marketing
If you choose to receive marketing communications, you can unsubscribe at any time by clicking the link at the bottom of any email or contacting us directly.
Your Rights and Choices
Access to Your Information
You have the right to request access to the personal information we have collected about you. To request access, email ben@forwardperspectivenow.com with the subject line "Data Access Request" and include your full name and specific information you'd like to review.
Correction of Information
You may request corrections to incomplete or inaccurate personal information. Email ben@forwardperspectivenow.com with the subject line "Data Correction Request" and specify what information needs to be corrected.
Deletion of Information
You may request deletion of your personal information by emailing ben@forwardperspectivenow.com with the subject line "Deletion Request" and your full name. Please note that we may need to retain certain information for legal or business purposes.
Response Time
We will respond to all data access, correction, and deletion requests within 30 days of receipt.
Data Retention
We retain your personal information for as long as necessary to provide coaching services and follow-up support and fulfill our legal obligations:
Active coaching clients: Throughout the duration of our coaching relationship
Former clients: Indefinitely after the completion of coaching services for business records and potential follow-up support
Marketing contacts: Until you unsubscribe or request deletion
Website analytics: As determined by our analytics providers' retention policies
Cookies and Tracking Technologies
This website uses cookies and similar technologies, which are small files that download to your device when you visit our website. For information about the specific cookies used, please contact Squarespace.
Data Breach Notification
In the unlikely event of a security incident that may have compromised your personal information, we will:
Investigate the incident promptly
Take immediate steps to secure our systems
Notify affected clients within 72 hours of discovering the breach
Provide information about what happened and steps we're taking to address it
Comply with all applicable breach notification laws
Children's Privacy
Our coaching services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it immediately.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on our website
Including the effective date of changes
Contact Information
If you have questions about this privacy policy or our privacy practices, please contact Ben Farber at ben@forwardperspectivenow.com.
Effective Date: August 19, 2020
Last Updated: May 27, 2025